Privacy Policy

Learn how we collect, use and protect your data.

Last updated: June 2025

1. Data Controller

The data controller responsible for your personal data is Alfatentes, based in Greece. For any questions regarding data protection, please contact us through our contact page.

2. Data We Collect

We may collect the following categories of data:

  • Contact information: name, email, phone number — when you fill in the contact or quote request form.
  • Browsing data: IP address, browser type, pages visited, time spent — through cookies and server logs.
  • Cookies and similar technologies: functional cookies for proper website operation, analytics cookies, and third-party cookies (e.g. Google Maps).

3. Purpose of Processing

Your data is used for the following purposes:

  • Responding to contact enquiries and quote requests.
  • Improving the browsing experience on our website.
  • Statistical analysis of website traffic (anonymised where possible).
  • Compliance with legal obligations.

4. Legal Basis

The processing of your data is based on the following legal grounds under the General Data Protection Regulation (GDPR):

  • Consent (Article 6§1a): for analytics and third-party cookies — via the cookie consent banner.
  • Performance of a contract / Pre-contractual measures (Article 6§1b): for processing quote requests.
  • Legitimate interest (Article 6§1f): for website improvement and security.

5. Cookies

Our website uses cookies. On your first visit a cookie consent banner is displayed, allowing you to accept or reject non-essential cookies.

The cookies we use fall into the following categories:

  • Essential cookies: ensure basic website functionality (e.g. language preference, cookie consent state). These do not require consent.
  • Analytics cookies: help us understand how you use the website (e.g. Google Analytics). These are activated only after your consent.
  • Third-party cookies: embedded services such as Google Maps. These are activated only after your consent.

You can change your preferences at any time via the cookie banner or through your browser settings.

6. Data Sharing with Third Parties

We do not sell or share your personal data with third parties for commercial purposes. We may disclose data to:

  • Service providers who process data on our behalf (e.g. hosting, email services).
  • Public authorities, where required by law.

7. Data Retention

Contact data is retained for as long as necessary to fulfil your request and is then deleted, unless retention is required by a legal obligation. Analytics data is anonymised and retained in aggregate form.

8. Your Rights

Under the GDPR, you have the following rights:

  • Access: request a copy of your data.
  • Rectification: request correction of inaccurate data.
  • Erasure: request deletion of your data ("right to be forgotten").
  • Restriction: request restriction of processing.
  • Portability: receive your data in a structured, commonly used format.
  • Objection: object to processing based on legitimate interest.
  • Withdraw consent: at any time, without retroactive effect.

To exercise any of these rights, please contact us through our contact page.

9. Data Security

We implement appropriate technical and organizational measures to protect your data from unauthorized access, loss or alteration, including the use of SSL/TLS encryption.

10. Right to Lodge a Complaint

If you believe that the processing of your data violates the GDPR, you have the right to lodge a complaint with the Hellenic Data Protection Authority (HDPA) — www.dpa.gr.

11. Changes to This Policy

We reserve the right to update this privacy policy. Any changes will be published on this page with an updated "Last updated" date.